We want you to shop with confidence. Here’s everything you need to know:

General Returns:
We accept returns within 7 days of your item’s arrival. Items must be unpacked, unused, with tags attached and in original packaging.
Sale items and gift cards are non returnable.

 Return Shipping Costs:
Customers are responsible for return shipping costs.
Please contact us at help@merclee.com before sending anything back we’ll guide you through the process and answer any questions about the return cost.

Refunds:
Refunds are issued to your original payment method and typically processed within 5-7 business days, but please allow up to 10 business days depending on your bank.

Seasonal Returns:
Items purchased during Diwali/Christmas are eligible for return until December 31st. Returns are not accepted after this date for Seasonal purchases.

 Sale Items:
Sale items are not eligible for a full refund. We may offer exchanges or a partial refund (15%-30%) depending on the item.

 Damages and Issues:
Please inspect your order when it arrives. If you receive a damaged, defective, or wrong item, email help@merclee.com immediately and we’ll fix it for you.

Exchanges:
Items must be returned in original condition.
If we sent the wrong or damaged item, we’ll cover shipping.  

Non-Returnable Items:
The following items are not eligible for return:
• Used or unpacked items
• Custom or personalized products
• Perishable goods (e.g., food, flowers)
• Intimate or sanitary goods (e.g., lingerie, swimsuits, cosmetics)
• Hazardous materials, flammable liquids, or gases

Return Instructions:

1. Email help@merclee.com before sending anything back.
2. Once approved, we’ll send you the return address (*Please note: Our business address is NOT a return address).
3. Items must be unused, unpacked, undamaged, and in original packaging.
4. Provide us with a tracking number once your return is on the way.

Note: Items sent back without pre-approval will not be accepted.

 Tracking Your Order:
Visit our tracking page to monitor your order.
If your tracking says “No tracking available,” allow 2-5 business days for updates.
If it’s been more than 5 business days with no update, contact us.

Additional Info:
• Shipping charges are non-refundable.
• During holidays (Nov. 1 - Dec. 25), returns must be received by January 10th.
• We guarantee all merchandise is authentic.
Minor imperfections (like missing threads) may occur on distressed items.
We offer a 30-day warranty for such issues.